FAQs
Welcome to the BataCharly FAQ page! We understand that navigating through an online shopping experience can sometimes bring questions. Here, we've compiled a comprehensive list of frequently asked questions to provide you with quick answers and assistance. Explore our FAQ section to find information on shipping, returns, product details, account management, and much more. Our goal is to ensure your shopping journey with us is smooth, transparent, and enjoyable. If you can't find the answer you're looking for, don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority, and we're here to help you every step of the way.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to our support.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What Payment Methods Are Accepted?
You can purchase on our website using a debit or credit card. Visa, Mastercard, Maestro and American Express.
We additionnaly offer support for Paypal, Amazon Pay, Shop pay, Apple Pay, Google Pay, iDEAL
Available to customers in Netherlands, Bancontact
Available to customers in Belgium, Sofort
Available to customers in Austria, Belgium, Germany, Italy, Netherlands, Spain, Poland, and Switzerland.
You can choose among these payment methods at checkout.
Do You Ship Internationally?
We currently ship in the EU, Canada, Australia and UK
For shipping outside of these countries, please reach out to our support.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, AUD, JPY,GBP, INR and EUR.
By default our store is in Euro.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the currency you selected through settings. Your bank will apply the corresponding conversation rate of the currency you choose.
Is Buying On-Line Safe?
This is an important question and our priority at batacharly.com is to ensure the privacy of our customers and safety of payment.
First, we highly recommend you have a strong password.
On batacharly.com, we offer various ways of payment including Amazon pay, SEPA, PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. We also protect our website with ‘antivirus’. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.
Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.
Do I have to pay anything to return my items?
Returns are the responsibility of the buyer.
Feel free to contact us for more details.
How do I return an item?
You can refer to the delivery paper within your package to perform organize your return.
Feel free to contact us for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.